Refund & Returns Policy – 30-Day Returns & Exchanges
We want you to feel confident when you buy from Darling Downs Shipping Containers. This policy explains when you can return or exchange a container, how our 30‑day change-of-mind period works, and what your rights are under Australian Consumer Law.
Refund Eligibility & Your Rights
Our Commitment
We stand behind the quality of our containers and aim to make every purchase right. Where possible, we offer a 30‑day return or exchange option in addition to your rights under Australian Consumer Law.
Australian Consumer Law
You are protected by consumer guarantees that cannot be excluded. You may be entitled to a repair, replacement, or refund where a product has a major fault. This policy does not limit any rights you have under Australian Consumer Law.
30‑Day Change‑of‑Mind Returns
If you change your mind about a standard, non‑modified container, you may request a return within 30 days of delivery. The container must be in substantially the same condition as delivered, with no additional damage or alterations. Return transport costs are your responsibility unless we have made an error.
Incorrect or Damaged Deliveries
If your container arrives damaged, not as described, or we deliver the wrong unit, contact us within 30 days of delivery. Where required, we will repair, replace, exchange or refund the container, and we will cover reasonable transport costs.
Faulty Products
If a manufacturing defect or structural fault is identified, you may be entitled to a repair, replacement, exchange or refund under Australian Consumer Law. We may request photos, inspection or an independent report to assess the issue.
Non‑Returnable Items
- The following are generally not eligible for 30‑day change‑of‑mind returns: custom‑modified containers, specially painted units, containers altered after delivery, and containers sold "as‑is" or clearly marked as clearance. Your consumer law rights still apply where goods are faulty or misdescribed.
Exchanges
Where stock is available, we may offer an exchange instead of a refund. Exchanges are available within 30 days of delivery for eligible containers. Price differences between the original and replacement container, plus any additional delivery or collection charges, will be payable at the time of exchange.
Refund Process
Approved refunds are processed back to your original payment method. Once we confirm the container has been collected or returned and inspected, we will process your refund as soon as reasonably possible. Delivery charges already incurred are generally non‑refundable unless we are at fault.
Products Not Eligible for Return
Unless required by Australian Consumer Law, the following products are generally not eligible for return:
- Custom-modified shipping containers
- Containers painted to customer specifications
- Special-order products
- Custom-built container projects
- Installed accessories after installation
- Clearance or end-of-line products
Delivery Charges
Delivery charges are generally non-refundable once delivery services have been completed, except where required under Australian Consumer Law.
Because shipping containers are large industrial products requiring specialised machinery and transport, the costs associated with logistics and handling are incurred at the point of fulfillment.
Need Help With a Return?
If you believe your order has arrived damaged, incorrect or faulty, please contact Darling Downs Shipping Containers as soon as possible. Our team will review your request promptly and work with you to achieve a fair outcome.
